Email to the Parts and Accessories Group

• Answered 7 days/wk
• All pre-sales inquiries from US buyers (except items on eBay in which case you’d use the links below) such as:
  • All product questions; features, fit, etc
  • Questions about payment & terms (but try here first)
  • Product availability (although most can be answered by product drop down menus)
  • Shipping options and prices (but try here first)

• Answered 7 days a week
• All post-sale inquiries from US buyers such as:
  • Changes to recently placed orders before shipment
  • Questions about shipments (but order status and tracking can be found here)
  • Lost package help
  • Product warranty issues
  • Questions about returns (although routine returns are handled here, info on exchanges)

• Answered M thru F
• All pre-sale and post-sale questions from customers whose shipping address is outside the US, territories, APO/FPO

Customer Satisfaction:

• Answered M thru F
• Our “satisfaction” address is for customers that have a problem or concern that goes beyond routine issues such as those listed above. Emails to this address are answered by our most experienced people and monitored by the owner. We want to make sure we do everything possible to keep our customers happy!
• Customer praise is always welcome too. And we’d love to have your picture and your comments... submit a Happy Customer Testimonial and get a gift certificate for your next purchase!

The Parts and Accessories Management Team:

• Answered M thru F
• Questions/comments for the webmaster
• Questions about our user group support program
• Inquiries from riding organizations

• Answered M thru F
• General questions or comments
• Questions about the invoice shipped with your order

Go here to see what we look like!

Please don’t email more than one address about the same issue.
It causes duplicate effort on our end.