FAQ: I want to do an exchange but I only see a return option on your site. What gives?

For the sake of speed and simplicity, we do not do traditional “exchanges” but rather we invite you to return any product you wish and ask that you place a new order for the product(s) you’d like to have in its place.

We offer two options when you are arranging for a return:

1) Receive a full refund

2) Receive a New Enough Gift Certificate for 110% of the return item’s value

The 110% GC option is our way of trying to help you with the expense and hassle of having to return a product. It will work great for those who can wait for the gift certificate before placing a replacement order. It will also be of benefit for those that need to place a replacement order right away (can’t wait for the return to process), but plan to buy more from us in the future.

Those that can’t wait for the gift certificate to re-order, but don’t plan on future purchases should select the 100% refund option.

How long does it take to get a gift certificate? Gift certificates are sent via email on the second working day after your return hits our dock, typically by 4 p.m. central time.

For those of you who might ask why we handle our returns and exchanges this way, read on…

1) Most “exchanges” result in a charge or refund of money since rarely do people exchange for products of the exact same cost. Many want a different style or choose a size that is a different price, choose exchange items that do not have free shipping, choose premium shipping methods, or want more merchandise shipped along with replacement merchandise, and so on. Nowadays, we can’t just charge customers additional money on their credit cards because of new/recent rules by credit card processors that require consumers to enter their CCV codes for every transaction (we are not allowed to store CCV codes electronically anymore). Also, we are not able to “charge” customers who use PayPal. This means we’d have to personally contact every customer in order to process their exchange upon receipt of their merchandise, which would cause delays and increase our costs.

2) Many people don’t have time to wait for exchange merchandise to reach us before their exchange items ship out.

3) Customers like the ability to compare two sizes/products side by side in their home, which would not be possible to do by exchanging.